Fictional demonstration
Northfield Property Care
This is a demonstration, not a customer case study. Northfield Property Care does not exist. The people, numbers and messages are invented sample data, with reserved example email addresses. Nothing here is a result, review or claim about real performance.
01 · demo clock 09:12
A visitor asks for a quote
On a phone, the site shows the services, the areas covered and one clear form. A photo is optional.
Customer's phone · quote request Northfield Property Care
Serving Northfield and Westbridge
Request a quote
Service
Emergency plumbingBoiler servicingProperty maintenanceWhat is happening?
Water dripping from the pipe under the kitchen sink.
synthetic-leak-photo.jpg240 KB · stored privately
Sam Example · +44 0000 000002
Send my request
or call +44 0000 000000
Illustration. The buttons do not work.
02 · demo clock 09:12
The customer is told it arrived
The message says the enquiry was received. It does not accept the job, give a price or promise a visit.
Customer confirmation · email We have received your enquiry (BW-URG-001)
To: sam@example.test
Hello Sam,
Thanks for contacting Northfield Property Care. We have received your enquiry about emergency plumbing.
This is a receipt only. It is not a quote, a booking or a promise to attend. Someone will be in touch to discuss your request.
Reference: BW-URG-001
03 · demo clock 09:12
The owner is alerted straight away
The alert carries the facts needed to decide what to do, and a link to the lead.
Owner alert · email New enquiry: Emergency plumbing (BW-URG-001)
To: owner@northfield-property-care.example.test
- Customer
- Sam Example
- Phone
- +44 0000 000002
- Service
- Emergency plumbing
- Marked
- Urgent, with 1 photo
- Area
- Northfield
Open lead
04 · demo clock 09:40
You move the lead along
A simple board: New, Contacted, Booked, Won, Lost. You change the stage yourself, and each change is recorded.
Lead board (owner view) New 1
Sam Example
Emergency plumbing
BW-URG-001
Not yet contacted
Contacted 0
None
Booked 1
Alex Example
Boiler servicing
BW-ORD-001
Tue 29 Sept, 10:00 · ref SYNBK001
Won 0
None
Lost 0
None
05 · demo clock 10:12
A reminder if nobody has touched it
60 minutes later the urgent lead is still New. The owner gets one reminder. It is not repeated.
Unhandled-lead reminder · email Still new after 60 minutes: BW-URG-001
To: owner@northfield-property-care.example.test
Sam Example's emergency plumbing enquiry has not been picked up yet.
Open lead
You will not receive another reminder for this lead.
If a message cannot be delivered
Suppose the owner alert fails (simulated code synthetic_provider_503). The lead is still saved, the failure is visible so it can be retried, and the retry reuses the same message key, so nobody receives a duplicate.
06 · demo clock Friday 17:00
A weekly summary
One short email: what came in, what moved and what is still unresolved.
Weekly summary · example from demo data 1
New
0
Contacted
1
Booked
0
Won
0
Lost
1
Unresolved
These two demo leads are the only data. The numbers show the layout, not performance.
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